At Twist and Threads, we strive to provide our customers with high-quality products and an excellent shopping experience. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy.
Return Policy
If you wish to return an item, you must contact us within 3 days of receiving your order. To initiate a return, please follow these steps:
Contact Us on WhatsApp: Reach out to our customer service team via WhatsApp within 3 days of receiving the product.
Provide Order Details: Include your order number and the reason for your return request.
Return Authorization: Once we receive your request, we will provide you with further instructions on how to return the product.
Conditions for Returns
The item must be unused, unworn, and in original condition with all tags and packaging intact.
Products must be returned within 7 days of the approval of your return request.
Shipping costs for returns are the responsibility of the customer unless the product is faulty or damaged.
Refunds
Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund. If your return is approved, we will initiate a refund to your original payment method.
Please note that shipping costs are non-refundable.
The time it takes for the refund to be processed depends on your payment provider.
Exemptions
Certain items may not be eligible for return or refund, including:
Sale items or products marked as non-returnable.
Items that have been damaged or altered after delivery.
Faulty or Damaged Products
If the product you received is defective or damaged, please contact us immediately on WhatsApp with images of the item and packaging. We will arrange for a full refund or replacement, depending on your preference.
Contact Us
For any queries or to initiate a return, please contact us on WhatsApp